Returns and faults
Before you
order.
Last updated 28 August 2026
Swimwear is an intimate garment, and every set here is cut for one person after they order it. For both reasons we cannot take a set back because the fit or the colour was not what you hoped. Please read this before you buy — and talk to us first if you are unsure of anything.
No returns or exchanges for change of mind or fit. Bikinis and intimate wear cannot be hygienically resold once they have left us, so a set that does not suit you cannot be returned, exchanged or refunded on those grounds.
Faults are a different matter. If a set arrives defective, damaged in transit, or is not the item you ordered, tell us and we will put it right. That is your right and we do not argue with it.
The short version
| Changed your mind | Not accepted — hygiene. |
|---|---|
| Wrong size ordered | Not accepted — ask us before you order and we will help you choose. |
| Faulty or defective | Repaired, replaced or refunded. |
| Damaged in transit | Replaced. Contact us the day it arrives. |
| Wrong item or size sent | Our mistake — we remake it at no cost to you. |
| How to reach us | WhatsApp +55 (48) 99958-4225 or contato@selinabritwumbiquinis.com |
Why we cannot take swimwear back
Two reasons, and they compound each other. Swimwear is worn against the body, so once a set has left us it cannot be hygienically resold to anyone else. And nothing here is made in advance — your set is cut and sewn for your order specifically, so there is no stock room for it to return to.
This is the standard position for bikinis and intimate wear, and it is exactly why we would rather spend ten minutes helping you choose than take an order you will regret.
Get the size right first — we will help
Because there is no exchange to fall back on, sizing is worth a moment before you buy rather than a disappointment after. We would far rather answer a message than sell you the wrong size.
- The size guide gives bust and hip ranges for PP through GG.
- Between two sizes we generally suggest the smaller — the ties do a lot of the work.
- Send your bust and hip measurements on WhatsApp and we will tell you which size we would cut for you. It is free, it takes a minute, and it is the single best thing you can do before ordering.
- Ask about the cut as well as the size. The Aurora has a thong back and the Contraste a cheeky one — if that matters to you, ask beforehand.
If something is wrong with what arrives
None of the above limits what we owe you if the garment itself is at fault. Under Brazilian consumer law we remain responsible for defects, and we take that seriously.
Defects
A seam that opens, binding that lifts, a fastening that fails, a flaw in the print, fabric that gives way in normal use — tell us and we will repair, replace or refund. Send a photograph with your message and we can usually see straight away what has happened.
Damaged in transit
If the parcel arrives visibly damaged, photograph it before opening if you can, and contact us the same day. Keep the packaging until the matter is settled, as carriers usually ask to see it. We will replace the set.
We sent the wrong thing
If you receive a different style or size from the one you ordered, that is our error and not yours. We remake and reship at our cost, and we will tell you what to do with the set that arrived.
What is not a fault
Ordinary wear and tear, and damage from care the garment was not built for: not rinsing after chlorine or salt, machine washing, tumble drying, drying in direct sun, snagging on rough poolside surfaces, ironing. The fabric and care notes explain how to avoid all of these, and following them makes a real difference to how long a set lasts.
Handmade variation is not a fault either. Sets are cut and sewn individually, so small differences occur, and screens render colour differently from daylight. If what arrived is genuinely not what was described, though, that is covered above — write to us.
How to raise a fault
- Message us on WhatsApp, or email contato@selinabritwumbiquinis.com.
- Give your order reference and a photograph of the problem.
- We reply with what happens next, including how to send the set back where that is needed. Where the fault is ours, returning it costs you nothing.
- Once we have it, we repair, remake or refund.
Cancelling before it is made
If you change your mind before we have started cutting, write immediately and we will cancel and refund you in full. Once the fabric has been cut for your order we cannot undo it, so speed matters here.
Questions
Ask before you order, not after. WhatsApp +55 (48) 99958-4225, email contato@selinabritwumbiquinis.com, or the channels on the contact page.